Classification: Regular, Full Time, Hourly
Reports to: Program Director
Pay Range: $17.00 - $19.00 per hour, based on experience
Essential duties and responsibilities:
Front Office Administration
- Answers phones, emails, and voicemails
- Maintains adequate supplies of policy manuals, client handbooks, client forms, and other materials
- Prepares and distributes forms and other documents
- Maintain Client’s Release of Information (ROI)
Admissions
- Provide program information to the public in a courteous and professional manner.
- Send out client applications as soon as possible when requested.
- Enter required information in the application database each time an application is sent out, received, or additional information is obtained.
- Follow up on all applications sent within three business days.
- Process applications as quickly and efficiently as possible.
- Review all client applications and ensure that enough information is obtained to determine if the applicant is a fit for our program.
- Submit completed applications to the Executive Director for admission approval.
- Schedule a time and date for admission on all approved applications.
- File rejected applications and enter appropriate information in the application database.
- Monitor the admission process to ensure compliance with established procedures.
- Review admission forms for proper completion. Enter required information into the client database for each client admitted.
- Properly prepare the client record folder including the application, admission forms, and other necessary documents.
- Ensure all clients properly apply for and receive the appropriate number of benefits from Social Service Departments.
Client Appointments
- Schedule all Clients' outside appointments (i.e., dental, medical, court etc.)
- Coordinate Release of Information forms
- Process prescription receipts
Program Operations
- Coordinate the daily program and activity schedule of clients to ensure adequate time is allocated for recreation, physical exercise, studying, church attendance, biblical studies, spiritual development, and community service.
- Enter client passes into the client database after Program Director approves
- Process approved client correspondence
- Distribute client progress evaluations
- Document client behavioral issues in the client database
- Assist Program Director with scheduling and assigning new Mentors
- Assist Program Director with coordinating client activity schedule and work detail
- Coordinate with the Program Director to ensure adequate support systems are in place prior to graduation which include church, housing, employment, education, driving privileges, etc.
- Supervise clients as a Recovery Coach when necessary
- Assist Client Business calls and issues approved by Program Director Maintain client records under supervision of Executive Director
Other Duties
- Note recording for house meetings
- Ensure the client database is kept current including all information required for the National Adult & Teen Challenge reports.
- Perform public speaking engagements promoting Adult & Teen Challenge when requested by supervisor.
- Monitor client housing to ensure the facility meets health and safety regulations.
- Review (quarterly) program facility logs, medication logs, phone use and visitor logs, and other records to ensure compliance with established policies and procedures.
- Maintain a list of social service organizations, treatment centers, and other agencies to be used as referral information for individuals and families who are not a proper fit for ATCNEW.
- Administrative support to the Program Director.
- Other duties as assigned by Program Director or Senior Management
Personnel Supervised
- Program Volunteers & Client Workers
Minimum Qualifications
- Associate degree or equivalent experience
- Excellent written and verbal communication skills
- Very well organized
- Proficiency in Microsoft Office applications.
- Ability to manage multiple tasks with competing deadlines
- Ability to maintain professional standards of conduct and appearance with co-workers and the public
- Possession of a valid driver’s license and a clean driving record that this organization’s vehicle insurance carrier will accept
- Documented minimum two years freedom from chemical use problems (including drugs and alcohol).
- Ability to complete the criminal background check process.