Residential Program - Frequently Asked Questions
These FAQs cover some of the most common program questions we receive about our 12-month residential recovery program. If you have a more specific question or need further clarification, we’re here to help. Please don’t hesitate to reach out to our Admissions Office at admissions@atcnew.com.
General Admissions & Financial Assistance
To begin the admissions process, you can:
- Apply online atcnew.com/gethelpnow
- Call Admissions at 920-930-2444
- Mail your application to ATCNEW at 999 N. Military Ave., Howard, WI 54303
Admissions typically complete within 24 hours to 2 weeks, depending on availability, funding verification, legal status, and other factors.
Costs vary depending on personal finances and personal support. Our Faith-Based 12-month recovery program is not insurance-covered, but financial assistance may be available.
Adults: 18+ (Currently Men Only)
12-Month Faith-Based Program: Not insurance-covered.
Legal & Eligibility Questions
Yes—pending legal issues are reviewed case-by-case.
Yes, occasionally, admission is based on bed availability. Contact our admissions office to check availability.
Program Policies & Daily Life
No, not during the residential treatment phase. Focus is prioritized on recovery. In the final phase of the recovery program, transition planning will include securing full-time employment or enrolling in school.
We provide structured phone times each day for you to stay connected. However, personal devices like cell phones, tablets, and other electronics are not permitted during the program for your focus and growth.
Yes—we are tobacco-free. If needed, Nicotine patches are permitted at intake up to a 90-day tapering off completely.
No, ATCNEW is not a lockdown facility. We secure our facility externally from outsiders, but program participants are voluntary and can discharge from the program at will.
Clients may bring funds for hygiene items, occasional snacks, or program store runs.
Yes—our facility offers access to a gym with cardio and workout equipment.
Transportation & Communication
Court, medical, mental health, and dental transports? Yes, within a 15-mile radius.
Appointments outside that range are considered case-by-case or will require family transportation support.
NO. Since program transportation is provided for all essential needs, please arrange for drop-off and pick-up. Resident vehicles are not allowed on-site.
Yes—no calling cards required; phones provided. Access is structured, and family contact is encouraged.
Visitors & Passes
Weekly Visitations are provided and communicated. All visits must be approved in advance by program staff.
Yes—those with minor children will be allowed weekly tablet access to have video calls.
Yes—on a case-by-case basis for significant life events like births or funerals.
Yes—under certain circumstances and program approval.
Special Client Needs & Inclusivity
No. While our faith-based program enrollment doesn’t require being Christian. All clients must agree to engage fully in the Christian faith-based curriculum, activities, and programming.
Yes—but the list of MAT medications is minimal and is reviewed case-by-case (e.g., Suboxone or Vivitrol). On-site psychiatry and detox are not available.
Assessment & Admission Process
Not very often, but it depends on funding, bed availability, and assessment. Admission Coordinators will guide you through scheduling intake.
Donation & Volunteering
Call 920-930-2444 and follow prompts, or email info@atcnew.com
- Clothing (new or gently used; men's only clothing).
- Vehicles (Cars for Recovery) may support client needs and program operations.
- Hygiene Items Email the donation team or call 920-930-2444 for scheduling. info@atcnew.com
Opportunities include mentoring, events, woodshop, and other opportunities.
Sign up via ATCNEW’s volunteer portal under Get Involved at atcnew.com