Male Program Coordinator 

Position Overview

Position Title: Program Coordinator – Male Position
Purpose: Assist the Program Director in the day-to-day operations of the men’s program, coordinating client care, program administration (i.e., events, activities, dental, medical, court appointments), and faith-based support services.
Employment Classification: Regular, Full-time, Hourly, Non-exempt
Reports To: Program Director

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Essential Duties and Responsibilities:

Client Supervision

  • Enforces all program rules in a way that teaches clients according to biblical principles
  • Loves and respects clients while remaining firm and directive
  • Supervises clients as a Direct Care Staff when necessary
  • Assists with client business calls and issues as approved by the Program Director
  • Strives, with the assistance of all staff, to create an atmosphere conducive to the development goals of ATCNEW

Client Records and Administration

  • Maintains client records under the supervision of the Program Director
  • Answers phones, emails, and voicemails in a timely and professional manner
  • Maintains adequate supplies of policy manuals, client handbooks, client forms, and other materials
  • Prepares and distributes forms and other documents as needed
  • Maintains clients’ Release of Information (ROI) forms and coordinates the Release of Information process
  • Processes prescription receipts
  • Enters client passes into the client database after Program Director approval
  • Processes approved client correspondence
  • Distributes client progress evaluations
  • Records notes for house meetings
  • Ensures the client database is kept current, including all information required for National Adult & Teen Challenge reports

Volunteer & Mentor Program Administration

  • Respond to volunteer and mentor inquiries promptly, courteously, and professionally. Volunteer opportunities may include food service and meal preparation, transportation assistance, facility maintenance, recreational activities, and woodshop support.
  • Distribute volunteer and mentor applications in a timely manner upon request.
  • Maintain accurate records in the application database, documenting when applications are sent, received, and when additional information is obtained.
  • Follow up on all outstanding applications within three business days.
  • Review and process applications in coordination with the Program Director.
  • Coordinate with the Executive Assistant to complete background checks for approved applicants.
  • Assist the Program Director with onboarding, orientation, and training of approved volunteers and mentors.

Scheduling and Appointments

  • Schedules all client outside appointments (i.e., dental, medical, court, etc.)
  • Coordinates transportation to and from appointments as needed
  • Coordinates the daily program and activity schedule of clients to ensure adequate time is allocated for recreation, physical exercise, studying, church attendance, biblical studies, spiritual development, and community service
  • Assists Program Director with coordinating client activity schedule and work detail

Client Accounts

  • Enter all deposits and withdrawals in clients’ personal accounts
  • Receives from program staff all money for client personal accounts and submits to Accounting for deposit
  • Ensure proper receipts are utilized in the transfer of the client's personal money to prevent actual or perceived loss
  • Submits client withdrawal requests to the Accounting Department for processing

Client Rooms and Blessing Room

  • Ensures each client’s room is adequately supplied with furniture, bedding, room decor, and necessary items
  • Ensures sufficient quantities of required items are available for new clients upon arrival
  • Initiates damage or maintenance reports as needed and submits paperwork to the Program Director
  • Maintains sufficient quantities of clothing in the Blessing Room, organized by size and type
  • Approves and supervises the distribution of clothing; ensures items are clean and ready for distribution
  • Maintains records of all Blessing Room distributions and keeps the room neat and clean

Recreation Activities

  • Submits recreation activity proposals to the Program Director
  • Maintains an inventory of all recreation equipment and ensures it is in good working condition
  • Tracks equipment usage to prevent loss and notify the Program Director accordingly
  • Submits purchase requests for recreation equipment to the Program Director
  • Maintains the client bulletin board with reminders of upcoming events and ATCNEW guidelines

Transition and Graduation Support

  • Assists clients in gathering resources for securing post-graduation employment and housing
  • Assist clients in completing professional resumes and developing interview skills
  • Provides clients with the opportunity to make phone calls for job search and housing searches
  • Assists in arranging or transporting clients to job interviews and related appointments
  • Coordinates with the Program Director to ensure adequate support systems are in place before graduation, including church, housing, employment, education, and driving privileges
  • Develops ongoing relationships with local businesses for future client placement
  • Develop a resource database for clients to use in job searches
  • Assists Program Director in scheduling and assigning new Mentors

Program Operations and Compliance

  • Monitors activities of the Program and reports areas of concern to the Program Director
  • Monitors client housing to ensure the facility meets health and safety regulations
  • Conducts regular inspections of the program’s housing facility and provides written reports to the Program Director regarding property damage, cleanliness, and energy efficiency
  • Submits purchase requests for needed items to the Program Director for approval
  • Provides administrative support to the Program Director
  • Routes paperwork to appropriate locations
  • Other duties as assigned by the Program Director or senior management

Personnel Supervised

  • Mentors
  • Volunteers

Minimum Qualifications

  • 21 years of age or older
  • Exhibits a strong commitment to the organization and dedication to the spiritual restoration of hurting adults
  • Strong ability to relate to and mentor people with life-controlling problems
  • Ability to interpret Bible verses and apply basic biblical knowledge in an appropriate and relevant way to clients’ individual life issues and needs
  • Ability to pray aloud with clients and other staff for client needs
  • Strong leadership skills in both one-on-one and group settings
  • Exceptional ability to successfully manage multiple concurrent assignments with competing deadlines and frequent interruptions
  • Ability to remain on task and follow through on projects to completion
  • Good administrative skills, including organization, database management, and word processing
  • Documented minimum of two years’ freedom from chemical use problems (including tobacco, drugs, and alcohol)
  • Models a lifestyle in compliance with ATCNEW’s Code of Conduct & Statement of Faith
  • Maintains professional standards of conduct and appearance with co-workers and the public
  • Possesses a valid driver’s license and a clean driving record acceptable to ATCNEW’s vehicle insurance carrier; ability to drive ATCNEW vehicles
  • Enjoys serving others
  • Ability to successfully complete the background check process